Standard Terms & Conditions policies

Payments

Payment is required in full at the time of booking, with the exception of flexible payment options including external 'pay later' payment methods.

Please call 07 3620 4899 to speak with one of our Course Advisors for more advice on our courses and payment options available.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All classroom based training must be taken within 6 months of the date of booking and online courses must be completed within a maximum of 12 months from date of booking.

Refunds

All course fees are strictly non-refundable and non-transferable.

MJB Academy is unable to offer refunds where training is cancelled or postponed outside of our control. An alternative training date will be offered. It is the student’s responsibility to get in touch to reschedule any such postponed training. MJB Academy is not responsible for any loss of income or accommodation/travelling costs students may incur in the event that postponement of training courses is necessary.

Additional Terms & Conditions Relating to Course Packages & Promotional Offers

  • Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
  • Courses within the Packages must be attended by the same person.
  • Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.
  • *Courses booked as part of packages through finance or direct debit plans will be subject to a minimum balance cleared on finance before we can issue certificates. 
  • We reserve the right to amend course prices or run promotions at any time, without prior notice. We cannot retrospectively apply discounts to booked courses.
  • All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of MJB Academy and subject to the rescheduling fee of $100 per training date, where deemed possible.
  • Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Cancellation or Transfer of Training Dates / Courses

Rescheduling Requests & Fees

In the event that you are unable to attend a booked and confirmed training date, we may be able to offer a reschedule of the training (subject to availability and at the discretion of MJB Academy), provided you contact us no later than 72 hours prior to the training course date by email to our Bookings team. Where it is possible to offer a reschedule of training, this will be subject to a rescheduling fee of $100 per day. We operate a ‘fair use’ policy for rescheduling and all courses can only be rescheduled on one occasion. Our team will respond to confirm whether a reschedule is possible and if a fee is applicable. We will cancel your training place where we receive requests to reschedule, pending hearing from you to confirm an alternative date. Where reschedule is not possible and the student chooses not to attend their training, you may forfeit your course fee.

Where a student is a ‘no show’, failing to attend for their booked training date without a minimum of 3 day’s notice by email to our Bookings team, you will automatically forfeit your course fee and MJB Academy will be under no obligation to provide any further training or any refund.

Courses booked as part of discounted 'last minute attendee' offers will be strictly non-refundable and non-transferable. These are discounted specifically for attendance on the booked course/date/venue by their very nature and so this price does not transfer to other courses. If you need to reschedule for a genuine reason (medical or compassionate), we may at our discretion, place the course fee paid minus a rescheduling fee, as credit on file valid for 6 months towards booking courses. Any applicable price difference would need to be paid when redeeming the credit on file to book further courses.

The only exceptions to the above, where a reschedule may be offered free of charge or at a cost of $100 per day (depending on reason), on one further occasion only and subject to availability will be in the event of:

  • medical reasons (with a valid medical certificate covering named student/training date).
  • compassionate reasons such as close family bereavement (proof of which may be required) for non-attendance.

In the first instance, please contact our team at [email protected] regarding your reschedule request (or non-attendance), who will respond within 24 working hours.

In the event that MJB Academy should have to cancel your course for reasons outside of our control; MJB Academy will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. MJB Academy is not responsible for any loss of income or accommodation/travelling costs students may incur due to the cancellation of courses. All courses required to be cancelled/postponed by MJB Academy will be rescheduled for a further course date within 6 months of the original booked course date. Such courses remain non-refundable but may be transferred to alternative courses if desired, to the same value.

Online Courses

All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student; although this may be subject to an additional registration fee. Students are given lifetime access to our online portal.

General

All in person practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

For gift vouchers, these will expire on the date given on the voucher itself and cannot be extended or redeemed beyond this date. Any fees paid for gift vouchers would be forfeit after the voucher expiry date.

Defaulted / Cancelled Payments

Where courses or kits are purchased and payment later defaults once the booking has been processed (training provided or kits supplied by post); this may be due to the finance provider declining your application, you cancelling your direct debit mandate or requesting a bank reversal etc., MJB Academy reserves the right to cancel any further booked training / revoke access to online courses. We may also request the return of any kits supplied. Certification for courses completed may be revoked or not issued until resolved. We will contact you by email, to make payment of any balance due in full within 7 days, to cover the cost of any training accessed or kits used / not returned. Where payment is not received within 7 days, this may be passed to a third party debt collection agency for recovery.

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. 

Minimum Student Age

We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Confirmation of Bookings

Once you have booked a training course you will receive an email within 24 working hours to confirm the booking.

If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent by our Booking Team to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If booking last minute courses or courses scheduled for within less than 48 hours, we recommend you call to book so that we can confirm availability to you prior to payment.  Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available. Where a course booked online outside office hours is unavailable or cancelled, we will reschedule your training to the next available date where possible or refund your course fee. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online.

Should a receipt for payment be required, please request this by emailing [email protected] at the time of booking or within 6 months of completing the training. Beyond this time, receipts cannot be issued.

  • Replacement of certificate(s) by email only (digital copy). Certificates as a printed hard copy by post is charged at $30 per certificate. Where purchasing a hard copy replacement certificate at $30 each, we will also send a free digital copy by email if requested at time of payment online for replacement certificate(s).
  • For hard copies, please note the Certificate will take the identical format as the PDF diploma provided to you by email and will be simply a printed copy on plain card for your convenience. For this reason many students will find it more economical & convenient to print their diplomas at home where required for display purposes etc.  Many beauty insurers prefer to receive the digital diploma supplied by email.
  • Replacement certificates for courses completed more than 7 years ago from today’s date cannot be issued due to limits on student data that can be held under Australian Government regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at our online course list.

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.

Online Courses / Student Portal

Students who book online beauty courses through our website will receive a full confirmation email within 24 working hours of booking which will include details of how to access the Student Portal & unique login information. We recommend students to access the portal and download/save a copy of any additional reference documents available for your course.

Access to the online course(s) through the portal at your own pace, completing the multiple choice theory tests and to download course resources. Beyond this access, students have up to 12 months to complete and submit their case studies which can be sent to us by email. However, If you find you require additional time to view course resources online and access the portal beyond the initial 12 months, lifetime access to the course material is granted to every student. 

Should you have any difficulties accessing or completing the course(s), please do not hesitate to contact our Support team for assistance. In rare cases where a transfer from online to classroom based training is preferred or required at the discretion of the Support team, an additional fee per face to face training day required will apply (where classroom option is available) and in some cases may be deemed necessary for a certificate to be issued.

When you first login to the portal you will be asked to check the details we have for you. Please amend any errors but also email our team so we can update our central system. You will also be presented with terms and conditions around use of the online portal.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, tablet etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.

Online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email to [email protected] or sent by rregistered post to MJB Academy, M&E Artistry Salon, 627a logan road, Greenslopes QLD 4120. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission.   Our Support Team are on-hand by email to assist you throughout your studies and beyond.

Online Courses provide a certificate issued by MJB Academy. They are insurable on completion with a number of leading insurance providers.